FAQ

Canada Post, United States Postal Service (USPS) and other postal services are required to deliver every mailable item that contains a readable valid address, provided that the letter carrier can safely do so. After your mailing list is received, Troi Mailing Services’ data processing team identifies any invalid addresses, and helps correct these invalid addresses where possible.

It depends on the type of direct mailing project you are sending. Please see below:

• Neighbourhood Mail : you will need to mail to at least one complete letter carrier walk.
• Personalized Mail: minimum 100 pieces (machineable)
• Special Handling: minimum 1,000 pieces
• Incentive Lettermail: minimum 1,000 pieces
• Postal Code Targeting (PCT): minimum 100 pieces

Canada Post has introduced Return Postage Guaranteed (RPG) to Personalized Mail at no additional cost.

In general, direct mail turnaround is 2 weeks from receiving final artwork. Please allow 3-5 business days for the printing process once the proof(s) is approved, followed by 2-4 business days for mail preparation and processing before an order is sent to Canada Post for processing. Once at Canada Post, mail will take approximately 2-5 business days to be delivered.

Not to worry, this is a common situation. We are always ready to expedite projects, and will extend our production hours to accommodate our Clients’ needs. You can achieve the fastest project turnaround time by choosing Troi Mailing to provide you with full print and mail services.

Once received by Canada Post, direct mail delivery takes approximately 2-3 business days for local delivery, 3-4 business days for provincial delivery, and 4-5 business days for national delivery. Delivery to northern and remote areas can sometimes take up to 8 business days. Please click here for more specific Canada Post delivery times.

Yes. We specialize in all local, national and international mail preparation using Canada Post and United States Postal Service (USPS).

Every project is unique, and pricing varies depending on your project. Your direct mail campaign budget will be determined based on your direct mailer format, print/mail quantity, level of personalization and postage category. A customized proposal will be provided to you based on the specifications of your direct mail project within one business day.

During the initial quoting stage, our staff will advise on production options that will help keep your expenses cost-efficient without reducing the success of your direct mail campaign. Here are some things to consider when trying to reduce your production cost…

1. Plan Ahead:
   It’s a good idea to plan your marketing initiatives for the year in advance, because it can make a substantial difference in the cost-effectiveness of your direct mail campaign. For example, producing envelopes in larger quantities to use over the course of several months reduces the unit cost of your campaigns.
2. Choose Your Format:
   Unique direct mail formats stand out in the mailbox. However, some formats, such as die-cuts and unusual sizes, can increase production and delivery costs. The same can be said for metallic inks and special varnishes. A simple format and smart design with a compelling message can be just as effective as something extravagant.
3. Clean Up Your Mailing List:
   Sending duplicate mail pieces to Clients is a waste of money, unless it is intended. Perform a National Change of Address (NCOA) once a year to make sure you have the most up-to-date postal information in your database.
4. Segment and Personalize:
   Direct mailing to a small group of the “right” people is often more effective than mailing to everyone. Mailing fewer, more focused pieces can help secure better results. Segmenting your list to a targeted audience and personalizing your message to be relevant to that audience will maximize your direct mail response rates.

In order to achieve best quality printing, your creative files should be provided as high quality resolution Portable Document Format (PDF) with crop marks and bleeds where applicable. Crop marks are thin lines placed at the corners of an image, page or artwork layout to indicate where the paper should be trimmed after printing. Bleeds describe an image that extends beyond the crop marks to ensure that there is no white margin left along the trimmed edges.